1. How do I place an order?
You can easily place an order through our website by selecting the product you want, adding it to your cart, and following the checkout process.
2. What is your refund policy?
We have a hassle-free refund policy. If you're not satisfied with your purchase, you can contact support for a refund request within 30 days of delivery for a refund. The item must be in its original condition
3. Lost or stolen packages?
There are two options available to you. You can either request for a refund on the entire order or we can send a replacement order.
4. How do I contact customer support?
You can reach our customer support team via email at eleflare@gmail.com or through the contact form on our website. We’re here to assist you with any questions or concerns. It is strongly recommended to go to our contact page first for quick responses.
5. Do your products require special maintenance?
Our products are designed to be user-friendly and low-maintenance. For specific care instructions, please refer to the user manual included with your product.
6. Are Eleflare products eco-friendly?
We are committed to sustainability and design our products with energy efficiency and eco-conscious materials in mind. We continuously strive to reduce our environmental impact.